HAVE YOU ALSO BEEN IN THE SAME SITUATION?

FIND YOURSELF HERE

⧭  ONE STOP PLATFORM FOR ALL YOUR PROBLEMS.

DO YOU ALSO HAVE COMPLAIN WITH THE HOTEL STAFF?

HAVE YOU ALSO BEEN MISLEADED?

ARE YOUR EXPECTATIONS FULFILLED?

BRIEFING:-

HOSPITALITY REFERS TO THE RELATIONSHIP BETWEEN A GUEST AND A HOST

WHEREIN THE HOST RECEIVES THE GUEST WITH GOODWILL, INCLUDING THE RECEPTION AND ENTERTAINMENT OF GUESTS,VISITORS,OR STRANGERS.

IT ALSO MEANS DEMONSTRATING CONSISTENT EXCELLENCE AND QUALITY IN PEOPLE SKILLS,PRODUCT AND AMBIANCE.IT SHOULD BE SMILE,TRUST,CARING 

AND SHARING YOUR SUCCESS OPERATIONS.

                                               

                           

'' WHEN THE CUSTOMER COMES FIRST, CUSTOMER WILL LAST''

                                                                             - ROBERT HALF

                                                                           

                                    

                       EVERYTHING YOU NEED TO KNOW

 Complaints about the attitude and behaviour of staff are some of the trickiest to handle,especially when there are two vastly different opinions about what happened in a particular situation.  

1. Make sure that the hotel manager or head is interested genuinely in matter regarding your complain.

2. Make the hotel manager to document the complaint, investigate it and take further action if required. 

   3.   Ask the hotel manager to compensate for inconvenience you habe suffer.

   

                                                              

Customer have complaint about the misrepresentation.

1. Ask for the information related to the weather conditions, on-site facilities,and activities available in the surrounding area. 

2.     Always ask for the updated information on hotel websites
   

3. 
   

      Ask the hotel manager to make up for the disappointing experience.

   
   

                                                                      

 

Customer have complaint regarding no free-wifi in room.

1.   Ask for the complete services provided by the hotel in advance. 

2.   Ask for the location where you can access the internet.

3.  Ask  for the compensation.

        

                                                                     

THE RIGHT WAY.

•  Identify your complaint and solution.
•  Time your complaint well.
•  Complaint in person to the right person.
•  Remain calm.
•  Find the person with power.
•  Be persistent but flexible.

           EVERYTHING. RIGHT WHERE YOU NEED IT.      

                ALWAYS FOR YOU AND WITH YOU.

THANK YOU 

VISIT AGAIN.

FOR MORE QUERIES;- EMAIL AT  Lunawatpriya.85@gmail,com

                                            

                                                                 

What is hospitality?

"The best way to find yourself is to lose yourself in the service of others"-Ghandi 

Hospitality refers to the relationship between a guest and a host.

Characterstics:-

1. Travel:- Air, Cruise ships ,Rail , Coach , Automobile , Ecotourism.
2. Lodging:- Hotels,Motels, Resorts.
3. Assembly and Event management:-Meetings,Conventions ,Expositions.
4. Restaurant and Managed Services:- Restaurants, Managed services.
5. Recreation:- Attractions,Gaming,Parks Recreation.